Desktop Support Engineer

We are seeking an IT Support Technician to join our team and provide high-quality technical support and IT service delivery to our valued clients. This role is ideal for someone with a solid technical foundation, a proactive approach, and a strong commitment to customer service.

Key Responsibilities:

Technical Support & Service Delivery

• Install, configure, test, and maintain IT and phone systems, ensuring optimal performance.
• Provide Level 1 and 2 technical support, both remotely and on-site.
• Troubleshoot hardware and software issues across a range of IT environments.
• Support and maintain PCs, ensuring systems are updated with antivirus, backups, imaging, and patching.
• Implement and support Microsoft 365 solutions
• Maintain accurate documentation and update CRM records to reflect client interactions.
• Plan and prioritise workload according to service level agreements (SLAs) and client needs.
• Provide professional, customer-focused service by responding promptly to client inquiries, managing support requests efficiently, and identifying opportunities for system improvements.

Skills & Experience Required:

• Minimum 1 year of experience in an IT support role.
• Proven ability to support and implement Windows Infrastructure.
• Intermediate knowledge of Windows Desktop OS and Microsoft 365.
• Strong analytical and problem-solving skills.
• Excellent communication and client service abilities.
• High attention to detail and ability to work autonomously.
• A proactive and self-motivated approach to work.

Desirable Skills

• Basic knowledge of Windows Server, Active Directory, and Group Policy.
• Experience with Microsoft Intune and Modern Work solutions.

Why Join OmniNet?

At OmniNet, we provide innovative IT and business communication solutions, helping businesses thrive with cybersecurity, cloud storage, and more. Our team is customer-focused, collaborative, and committed to getting it right the first time. We’re constantly growing, launching new services and partnering with industry leaders. Plus, with a strong team culture and a commitment to sustainability, OmniNet is a great place to work, innovate, and make a real impact.

To join us, apply here with your CV and Cover Letter or email us at recruitment@omninet.co.nz